ARPC

1. Please plan to arrive at Family Life Center at 5:45 PM. If this is inconvenient for you, please call I will make sure we have enough coverage until you can arrive.

2. You may consider bringing a movie, any current magazines, the Charlotte Observer and a book or two to share with the guests. You should bring a sleeping bag or plan to use the RITI linens/ blankets.

3. Check to make sure the heat is on in the gym. Turn the switch in the kitchen by the serving window to heat. (The cooks are supposed to do this, but please check to make sure it has been done). The thermostat is located on the wall by the gym entrance from the classrooms.

4. Before the guests arrive, place the cans labeled cigarettes (RITI shelves) by the front door. Add clean sand from the bucket on the RITI shelves. These are cigarette ashtrays.

5. Please set out a large trash can in the dining room. The guests are responsible for throwing away their trash after meals.

6. If there is more time before the guests arrive, you can assist the cooks, or set up the bathrooms (set bed/bath set up 8:00).

7. When the guests arrive (» 6:00) meet them at the door and bring them into the classroom on the right. This is where they will eat dinner.

8. Introduce yourself and all available volunteers.

9. Give them each a copy of the information/ agenda (see the copy attached) and go over them with the guests. Copies are found on the RITI shelves in a folder. Make sure the guests are aware of the shower locations and rules about smoking. Go over the schedule for the evening and the morning. Ask if anyone has any special needs- such as diabetes, heart condition or seizures.

10. Introduce the volunteer doing guest laundry and assist the volunteer with that process. We provide t-shirts, socks and underwear for all neighbors. We have pants and sweatshirts for neighbors that need a change of clothes.

11. Make sure you have the van keys before the van driver leaves unless the PM van driver is the same as the AM driver.

Dinner 6:45 PM

1. Ask if anyone would like to lead the dinner prayer, if not go ahead a say a blessing for the meal.

2. Ask guests to pick up meals at the kitchen window.

3. Please sit and eat with the guests.

4. Encourage the guests to clear away their trash after dinner.

5. Make sure you have the building keys before the dinner cooks leave.

Evening Activities 7 to 10 PM

1. After dinner let the guests know what kind of activities that are available. Make sure they realize all activities are optional. They are not required to participate.

¨ You can play cards or Pass the Pig or bring your favorite game.

¨ You should bring out the TV for those who would like to watch. Consider putting in a movie if the TV reception is poor.

¨ You can play basketball- but need to be sensitive to those wishing to go to bed early

¨ You can set up the Ping-Pong table on the edge of the gym.

¨ Place books and magazines on a table in the classroom.

¨ If there are children, bring out the toy basket.

2. Sometimes there will be a special event planned for your evening – such as a hymn sing or caroling. I will let you know ahead of time if anything is planned.

Bed/ Bathroom (Gym) Setup (8:00 PM)

This can be done ahead of time this year as there is no basketball on this night. If you wish, you can come early and get the beds set up and made before the guest arrive. Tony or I might have this done prior to your arrival.

1. One innkeeper should begin the set up process for the beds and the bathrooms. The other innkeeper should remain with the guests.

2. Some guests are tired and may want to get ready for bed at 8:00 PM. The bathrooms are available in the gym anytime.

3. You may request that two guests assist with the mattresses.

¨ Move the mattresses out into the gym. These should be covered with plastic zippered protectors. If they are in bad shape replace them/ or use tape to patch them (RITI shelves). If they are dusty, wipe them down with an extra washcloth from the shelves.

¨ Place a bag of linens containing bottom sheet, top sheet, pillow case, towel, wash cloth and bar of soap on top of each bed. The bags are prepared by the laundry volunteers. They maybe missing soap. These bags are found on the RITI shelves/or in laundry baskets.

¨ Place a folding chair next to each bed.

¨ Place a pillow and a blanket on each mattress. Pillows are on mattress. Blankets on top RITI shelves.

4. One innkeeper should

¨ Place some shampoo, lotion and soap on a table by the bathrooms.

¨ Place an empty laundry basket in each bathroom for wet towels.

¨ Place some shaving cream in the men’s bathroom.

¨ Place some feminine hygiene products in the women’s bathroom. Please don’t put the whole box in the bathroom.

¨ Place a non skid mat by each shower. These mats look like a foot and are found on the RITI shelves.

5. Other bathroom items that are located in bins on the RITI shelves include:

¨ Razors

¨ Toothbrushes

¨ Toothpaste

¨ Dental floss

¨ Denture solution

¨ Hair dryer

¨ Combs

¨ Shower caps

¨ Deodorant

We have a limited supply of these items, therefore you need to let the guests know that if they need something, just to ask. We probably have it, just look or call me. The drawers are labeled. If we are getting low on a supply let me know by noting on the clip board hanging from the shelves.

Sick Guest

1. If a guest is sick with a cold or general aches or pains, we have some medicines in the drawer labeled medicine. It contains:

¨ Tylenol/ Advil

¨ Tylenol with cold relief

¨ Benadryl

¨ Vicks ointment

¨ Hot/cold pack

¨ Throat logenzes

¨ Thermometer with disposable plastic guards

2. If the guest is very sick, treat only with above items and tell them to report to Urban Ministries in the morning and they will help them get care. If you are really concerned, you may also call Todd Steck and discuss the problem with him. Please try to call me before you call Steve.

3. If the guest is critically ill and it is an emergency (judge this as you would with yourself or your children) call 911.

4. A first aid kit is on the shelves if you should have to perform any minor first aid. Please use the gloves provided on the shelves, when performing any first aid. Most of the guests can take care of themselves, if you provide them with the material from the kit.

5. Also a First Aid/ CPR poster is located on the door to the supply closet.

Disorderly Conduct (information from RITI manual)

1. Take whatever action is necessary to reduce conflict. Try to resolve differences peacefully, but know your limits.

2. Never put hands on the guests if it is at all possible to avoid.

3. Call 911 if the situation escalates.

4. Notify the RITI coordinator - Steve Carpenter 704-533-0452.

Evening Snack (Optional)

1. There is hot chocolate mix, cider mix, and popcorn if you wish to make an evening snack.

Preparing for Thursday 8 to 10 PM

1. Make sure you have received the 12 lunches (Berryhills will deliver in the AM). If you haven’t received by 8:30 give me a call and I will bring something up.

2. Make sure you have received the breakfast items (2 egg casseroles (to serve 15), ham biscuits/or sausage links (2 each –total 30), 1 gallon juice, 1 gallon milk). that you will need to prepare breakfast. Call me if you haven’t received the breakfast items by 8:30 PM.

3. Gather items to assist you with breakfast the next morning. (Premeasure coffee packs are on RITI shelves). You may want to set out pan and premeasure grits.

4. Make sure the table is set for breakfast the next day. Set out plates and cups in the kitchen for breakfast.

5. Make sure you have the keys for the building/van. If not call Mary Ann Ogle.

Night duty 10:00 PM to 4:45 AM

1. At 10:00 PM the lights in the gym are to be turned off. Before turning them off lock up the kitchen and the supply room and the RITI supply room. Lock all outside doors.

2. One innkeeper should remain on duty all night. Work this out by taking shifts with the other innkeeper. Some churches sleep all night.

3. Set an alarm clock for 4:45 AM, just in case all the innkeepers fall asleep.

4. One innkeeper should concentrate on breakfast, while the other innkeeper wakes the guests and works on assisting the guests with cleanup prior to breakfast.

5. Wake the guests at 5:15 AM . This should give them plenty of time to get ready and have the beds put away before breakfast.

Breakfast (Serve at 5:45 AM)

There are two options for breakfast, either you will be reheating/or cooking items that have been delivered the night before or Ralph will be cooking breakfast and one innkeeper will assist him. Please check schedule for your week.

Innkeeper cooks breakfast

1. The breakfast should consist of coffee, juice, milk, grits (stock item found on shelf in kitchen), egg casserole and ham/ sausage biscuits(to be reheated)

2. Heat up/cook the egg casserole and ham/sausage biscuits by following cook’s instructions or 45 minutes at 350 (if the egg casserole has not been cooked, place in a glass pan 13 x 9 and cook 45 minutes +).

3. Make coffee and serve with sugar and cream (refrigerator) or cremora if we are out.

4. Set out dry cereal with bowls as an option. We have assorted individual packages and a box of Raisin Bran.

5. Set out butter and jelly (we have assorted jelly in individual packets).

6. Please prepare the plates for the guests, and serve from the kitchen window.

7. Breakfast will be served on paper or plastic plates with plastic utensils. The table will be set the night before by the dinner cooks.

8. One person can remain in the kitchen to serve 2nd portions or set out extras on the table.

9. Guests are responsible for throwing away their trash after meal.

10. Cleanup the kitchen by washing all pots and pans and putting them away. Cleaning all counters. Clean and oil the stove top. Sweep the kitchen floor. Place all rags and kitchen towels with the dirty laundry. Check the eating area for trash. If you do not have time to clean the kitchen, contact me and I will be happy to finish the job.

11. Please wipe off, fold and store the tablecloths on the RITI shelves.

12. The cleaning service will be cleaning the FLC on Thursday. Make sure the tables are put away.

Ralph cooks breakfast

1. Ralph will arrive about 4:45. You will be Ralph’s assistant. You will be responsible for the coffee and grits and anything else to help him.

2. The breakfast will consist of coffee, juice, milk, 24 biscuits (in the freezer), grits (stock item found on shelf in kitchen), egg casserole and bacon/sausage.

3. Set out dry cereal with bowls as an option. We have assorted individual packages.

4. Set out butter and jelly (we have assorted jelly in individual packets).

5. Set out yogurt and fruit, if available.

6. Please prepare the plates for the guests, and serve from the kitchen window.

7. Breakfast will be served on paper or plastic plates with plastic utensils. The table will be set the night before by the dinner cooks.

8. One cook can remain in the kitchen to serve 2nd portions or set out extras on the tables.

9. Guests are responsible for throwing away their trash after meal.

11. Please wipe off, fold and store the tablecloths on the RITI shelves.

12. The cleaning service will be cleaning the FLC on Thursday. Make sure the tables are put away.

Cleanup

Please complete as many items as you can before you leave. I will be arriving at 9:00AM to finish anything that doesn’t get done. The only thing I can’t do by myself is the storage of the mattresses.

1. Please ask guests to strip the beds and place all the linens in the pillow case. Place the pillowcases into the two laundry baskets from the bathroom containing the towels. Place the laundry baskets in the hallway by the front door for the laundry volunteers.

2. Please ask the guests to bring the mattresses to the RITI hallway and assist with stacking. Stack 8 upright followed by 7 lying on the floor. This cleanup item should be done before leaving, as I would have trouble doing this by myself.

3. Have the guests place the pillows in laundry baskets and place the baskets on top of mattresses.

4. Have the guests fold the blankets and put in laundry baskets. I will take care of washing the blankets (probably once/month). Place the laundry baskets on the top shelves of RITI shelves.

Guest Departure 6:05 AM

1. Gather lunches from the refrigerator and hand out to guests as they board the van.

2. Lock all the doors to the building. Do not set alarm as the clean up person will be there in the morning. Give the keys to the Ogles on Sunday.

Snow Plan

1. In the event of snow, we will have RITI as planned, unless there is no power in the FLC. I will monitor this situation through Treva during the day.

2. We may pick up our guests early if there is snow. If you can come early that would be great. If not I will be available as back up. If snow is forecasted, I will call you the night before to get your work phone numbers, so I can keep in contact with you during the day.

3. My work phone numbers are 875-5274 office, 875-5325 lab. Craig’s numbers are 547-2524 office, 547-4915 lab. My cell number is 299-9099.

4. Be prepared for chaos if it snows!

Room in the Inn Information

We welcome you and are glad to have you with us at ARPC.

Agenda: 6:00 to 6:45 Gather Laundry

6:45 PM Dinner

7 to 10:00 PM Evening Activities

You may participate in any of the following activities- play bingo, play cards, read, watch TV, play Ping-Pong, or take showers. If we have a special activity, the host will let you know. All activities are optional. Hair cuts are available on certain weeks

10:00 PM Lights out

5:15 AM Wake up

5:45 AM Breakfast

6:05 AM Van leaves to Transit Center

Please help us out by:

Smoking outside near the front door. Please place cigarette butts in cans by the front door.

Using the front door only, as opening the side door lets cold air in the gym. Picking up trash after meals.

Placing wet towels in the laundry basket in the bathrooms.

Helping us to put away mattresses, pillows, and linens in the morning.

Please let us know if you:

Need any other toiletries.

You are not feeling well and we might be able to help you.

Have any other needs or concerns we can help you with.

We hope you feel welcome here.

Clean Up

Thank you for volunteering to clean up after RITI. The cleanup should be done Thursday AM before the cleaning service cleans the FLC.

KITCHEN

13. Make sure the kitchen is cleaned up. Normally this is the responsibility of the innkeeper/ breakfast preparer, but they may not have had a chance to do a thorough job.

14. The cleanup of the kitchen includes washing all pots and pans and putting them away.

15. Cleaning all counters.

16. Clean and oil the stovetop.

17. Sweep/mop the kitchen floor.

18. Check the refrigerator for RITI items that need to be disposed.

19. Straighten the shelves in the kitchen and return any extra dishes to the closet.

20. Wash out the coffeepot and make sure the cart is wiped down and replenished with supplies.

21. Place garbage in closed bags outside FLC door. The cleaning service will take them to the dumpster.

LAUNDRY

1. Make sure the laundry is sorted into two laundry baskets.

2. Place all rags and kitchen towels with the dirty laundry.

3. Place laundry in baskets outside the FLC near the front door.

BATHROOMS

1. Check the bathrooms for towels and clothes.

2. Place towels in the laundry baskets. Check the leftover clothes (if useable, place the dirty articles in the laundry baskets to be washed otherwise throw them away in the trash).

3. Throw away all opened soap and shampoo.

4. Put the baskets containing extra toiletries back in the RITI closets.

5. Put the shaving cream back in the closet.

6. Hang the floor mats over the shower rod to dry.

7. Pick up any trash lying around.

8. The cleaning service will clean the bathroom.

GYM

1. Check to make sure all pillows and mattresses are put away in the hall that goes up to the senior high room.

2. If blankets are washed this week (see attached schedule), place the blankets in the entry hall. If blankets are not to be washed put the baskets in the RITI closet.

3. Check for leftover clothes and items. If the clothes are in poor condition, throw them in the trash. If they are in good condition but dirty, place them in the laundry baskets or in a garbage bag (more than one item) and place in the RITI closet. (I will wash them on the weekend).

4. Place the chairs along the outside long wall (for basketball).

CLASSROOM

1. Check the eating area for trash. Empty trash and place outside.

2. Make sure the tables have been put away, if not call me and I will come up in the evening with Craig to do this. Place the chairs around the edge of the classroom.

3. Put the book cart back in the RITI closet. Put the TV cart in the closet with the sound equipment.

4. Place the RITI banner in the closet.

5. Wipe down the glass table.

6. The cleaning service will vacuum the room and reset the chairs.

7. Check outside the entry door to make sure the ash cans have been emptied and put away in the RITI closet.

OPTIONAL- RITI CLOSET (this is something I can do on Sunday night)

1. Check the supply closet to make sure it is neat and everything is folded and put away.

2. Make bedding bags for the next week -Place one set of sheets, a towel and washcloth and a bar of soap and shampoo in 12 grocery bags for the next week. Place these on the shelves.

Van Driver

Thank you for volunteering to drive the van to pick up the guest and transport them to the church from Urban Ministries and/or return them to Charlotte Central Bus Transit Station.

PM Pickup from Urban Ministries

12. This year we are using rental vans. The van will be delivered to the church at 11:30 AM.

13. Pick up the keys from Treva.

14. Directions to Urban Ministries Center are on the attached map.

15. Arrive at the Urban Ministries Center between 5:15 and 5:30 PM.

16. Park the van curbside in the front of the building (see map). You do not need to get out of van, they will come to you and ask the name of the church.

17. Steve Carpenter or another Urban Ministry volunteer will gather our group and lead them to our van. They will load the passengers.

18. The guests will pass a breathalyzer test while they are waiting inside Urban Ministries. You will not see the test this year.

19. Before departing, advise the guests that our return time is 6:15 AM. Someone may need to depart the van if this doesn’t fit their work schedule.

20. Inform the guests that we can do their laundry and we may have haircuts available if they would like one. Tell them it is very important that they go to Ron’s classroom first so we can have a brief talk.

21. Drive the guest to the front door of the Family Life Center and an innkeeper should be there to greet the guest.

22. Park the van and give the keys to an innkeeper unless you are the AM driver.

AM Return to Charlotte Transit Center

1. Arrive at the Family Life Center on Thursday morning no later than 5:45 AM.

2. Pick up the keys, the first aid kit, the trip record and the credit card from the innkeeper.

3. Load guests and be ready to leave by 6:00 AM. Directions to Charlotte Transit Center are on the attached map.

4. On occasion, a guest will ask to be dropped at a specific location. You are not expected to do this.

5. Park the van curbside in the cutout just past the Transit Center on Fourth Street.

6. Return the van to the church parking lot near Education Bldg.

7. Return the keys to the drop box on Sharon Amity and Albemarle Rd.

8. The van has been checked out for Wednesday and Thursday during Room In the Inn season. It is a good idea to check with Treva about the pick up and delivery of keys to make sure someone is in the office to receive the keys.

Lunches

Thank you for volunteering to prepare lunches.

1. The lunches should consist of 1 to 2 sandwiches, chips, fruit, and a dessert. Please send a canned drink or bottled water with each lunch.

2. Pack the lunches in a grocery plastic bag as it is easier for the guests to carry.

3. You may want to include a small note or pack of gum or a bible verse, something to brighten their day and remind them of God’s love.

4. Deliver the lunches to the Family Life Center no later than 8:30 PM Wednesday night. Someone will be at the FLC after 5:30 PM.

5. Place the lunches in the refrigerator and let the innkeeper know they are there.

Dinner

Thank you for volunteering to prepare dinner.

6. The lead cook should contact the other cooks, at least a week prior to your date, and decide upon a menu. The Urban Ministry Center has asked us to consider preparing meals other than lasagna and spaghetti. These are certainly okay, but because many churches fix them there is a lot of repetition. The meal should nutritious and fairly easy to eat as some guests have poor dental health. A typical meal might be meat loaf, mashed potatoes, green beans, applesauce and a dessert.

7. Call the innkeepers (I have attached their schedule) the week before to determine how many you will be serving. Plan on two servings for each of the 12 guests. Invite Ron to join your group for dinner. You may also want to include your families. Your total servings will probably be around 30. We found last year that the guests are hungrier in December than the other months. If you are a new cook this year you may want to contact Kathy Irelan, Vickie Massey or Phil Boling for questions, as they cooked many times for RITI.

8. Call me to set up the time you wish to arrive at the Family Life Center so that the building will be open.

9. Plan enough time to set up tables and prepare/ heat the dinner. Years ago Doug used to do the set up and in the past Tony Nodine has done the set up, but you need to be prepared to do this on your scheduled night. If you don’t think you will be able to do this, call me and I will make arrangements to get this done. Plan to serve dinner between 6:45 and 7:00 PM. The tables should be set up in the first classroom on the right. Cover the tables with plastic tablecloths (found in the gym closet). Set the table with silverware, napkins, and cups of ice. If you wish to use table decorations, they can be found in the Room in the Inn closet or upstairs. You may serve with disposable plates/ silverware or use the dishes/silverware in the kitchen, whichever you prefer to use. All dinnerware, napkins, cups, and tea are provided by the church and can be found in the closet in the gym. Place pitchers of tea and water on the dessert table.

10. Prepare drinks- coffee, tea and lemonade- to be available when the guests arrive 6:00 pm.

11. Plan for at least two cooks to eat with the neighbors. One cook needs to remain in the kitchen to serve 2nd portions.

12. Please prepare the plates for the guests, and serve from the kitchen window.

13. Invite the guests to have second portions, if they are available.

14. Please set out trash cans as the guests are responsible for throwing away their trash after the meal.

15. Cleanup the kitchen by washing all pots and pans and putting them away. Cleaning all counters. Clean and oil the stove top. Sweep the kitchen floor. Place all rags and kitchen towels in the laundry baskets in the bathroom. Check the eating area for trash.

16. Please wipe off the tablecloths.

17. If you leave any other food or condiments in the refrigerator please label with ‘RITI’ and the date.

Breakfast

Thank you for volunteering to prepare breakfast. The breakfast items may be prepared at home or at the church.

Breakfast prepared at home

23. Contact the other breakfast cook, at least a week prior to your date, in order to coordinate who will bring which items.

24. The items that need to be prepared/purchased are 2 egg casseroles, ham biscuits/or sausage links (2 each –total 30), 1 gallon juice, 1 gallon milk. If you can add fresh fruit (bananas, grapefruit, or apples, etc.) that would be great, but not necessary. If you would like to substitute cheese biscuits in the place of ham biscuits and add meat such as sausage, that is okay. The main idea is to provide egg, meat and a biscuit. I have included a recipe for an egg casserole, and cheese biscuits. Feel free to use your own favorite recipes.

25. Deliver the breakfast items to the Family Life Center no later than 8:30 PM Wednesday night. Someone will be at the FLC after 5:30 PM. If you need to come before this, contact me.

26. Place the breakfast items in the refrigerator and let the innkeeper know they are there.

Breakfast prepared at church

22. Purchase the items listed: 1 gallon milk, 1 gallon juice, 24 eggs, 30 strips of bacon or sausage, bananas.

23. Arrive at the church at 4:45AM, enter through main Family Life Center Door.

24. An innkeeper will unlock the kitchen for you and be your assistant.

25. The breakfast will consist of coffee, juice, milk, 24 biscuits (in the freezer), grits (stock item found on shelf in kitchen), scrambled eggs and bacon/sausage.

26. Please prepare the plates for the guests, and serve from the kitchen window.

27. Breakfast will be served on paper or plastic plates with plastic utensils. The table will be set the night before by the dinner cooks.

28. One cook needs to remain in the kitchen to serve 2nd portions.

29. Guests are responsible for throwing away their trash after meal.

30. Cleanup the kitchen by washing all pots and pans and putting them away. Cleaning all counters. Clean and oil the stove top. Sweep the kitchen floor. Place all rags and kitchen towels with the dirty laundry. Check the eating area for trash. If you do not have time to clean the kitchen, contact me and I will be happy to finish the job.

Recipes

CHEESE CASSEROLE

½ LB. MONTERY JACK CHEESE (GRATED)

½ LB. MUENSTER CHEESE (GRATED)

½ LB. CHEDDAR CHEESE (GRATED)

½ LB. SWISS CHEESE (GRATED)

2 - 8 OZ. PKGS. CREAM CHEESE

2 PKGS. CRESENT ROLLS

2 EGGS

CHOPPED PARSLEY

PRESS ONE CAN OF ROLLS INTO A 13 X 9 PAN. MIX ALL OTHER INGREDIENTS AND SPREAD ON ROLLS. MAKE A TOP CRUST WITH THE OTHER CAN OF ROLLS. BRUSH WITH BUTTER AND SPRINKLE WITH SESAME SEEDS. BAKE AT 350 DEGREES FOR 30 MINUTES. COOL 5 MINUTES AND CUT INTO 15 SERVINGS.

½ LB. = 2 CUPS GRATED CHEESE

EGG CASSEROLE

10-12 EGGS BEATEN

½ c. FLOUR

¼ t. BAKING POWDER

¼ LB. MARGARINE MELTED (USE SOME TO GREASE PAN)

1 LB. SHREDDED JACK CHEESE

1 PT. COTTAGE CHEESE

MIX ALL INGREDIENTS TOGETHER AND POUR INTO 9 X 13 GREASED PAN. PUT IN 400 DEGREES FOR 10 MINUTES. REDUCE TO 350 AND BAKE FOR 25 TO 35 MINUTES UNTIL TOP IS BROWN AND CENTER IS FIRM. THIS CAN BE COOKED AHEAD AND REHEATED, OR COOKED IN THE MORNING (SEND INSTRUCTIONS FOR COOKING

Guest Personal Laundry

Thank you for volunteering to wash the guest’s laundry for Room in the Inn. Often the guests arrive with dirty clothes and no money or place to wash their clothes. You should arrive at the FLC around 6:00 PM to gather the guest laundry.

27. Ask the guests if they have any personal laundry that needs to be done that evening. Place the laundry for each guest in plastic garbage bag with their name on it (found in the RITI closet).

28. We can provide a change of clothes for each individual that needs one.

29. You are welcome to stay and eat dinner (6:45), but you may want to leave for the Laundromat by 7:15 PM. The Carolina Laundromat on Albemarle and Harrisburg closes at 9:00 PM.

30.